Frequently Asked Questions

Why choose Domini Leather?

We work with extremely talented and well-known Italian designers and manufacturers who put their lives and souls into every design you see here. Thanks to their long-lived history and heritage of leather crafting, we end up with absolutely stunning, durable and comfortable leather bags. Therefore, by shopping at Domini Leather, you will get a trendy and fashionable leather bag that will accompany you for years to come.

Where are your bags made?
Our leather bags are made in Italy, a country with rich leather crafting traditions.

What kind of leather is used to make your bags?
We use real Italian leather to manufacture our leather bags. Which exactly type of leather was used in the production of a specific item is specified on the product page.

What kind of maintenance is required for your bags?
Real leather requires a little maintenance. Only plastic bags can be resistant to water, scratches, sun and other elements. Our leather bags are soft and beautiful, and thus will require you to take some action to ensure they serve you to the fullest. However, the maintenance is simple. Apply some conditioner from time to time to maintain the shiny look. Keep it from getting too wet and when it does get wet, do not leave it out in the direct sun light to dry out. When you store it away, make sure to put it in the dust bag. That’s it.

When can I expect my order to arrive?
All orders are typically shipped out within 1-2 business days. If you make an order in the early morning, your bag will most likely be shipped to you on the same or the next day. If you make an order later in the afternoon, your package will be heading to you within the next 1-2 business days. Therefore, keep in mind that if you order a bag on Friday afternoon, it will be shipped to you on either Monday or Tuesday.

What if I do not like my bag? Can I exchange it for another?
We offer a 14-day return on our bags. If you feel that you don’t like the bag, we will allow you to exchange it for another one. In such case, please contact us at support@dominileather.com. Usually, we will wait for the bag to arrive to us, and then give you store credit or full refund.

Can I change my order?
It depends whether or not your bag was already shipped to you. Please contact us at support@dominileather.com and use your order number as a subject. We will be more than happy to make changes to your order.

How do I cancel my order?
You can cancel your order only if it has not been shipped yet. So, please contact us immediately at support@dominileather.com to request for an order cancelation. If it has not been shipped yet, we will allow you to choose a new bag, or get a full refund. If, however, it has been shipped to you, the order will not be cancelled..

Can I choose a shipping method?
All of our packages are shipped with either UPS or DHL, depending on your country. You will be allowed to choose between Standard and Express shipping methods, but also depending on your country. However, if you, for any reason, would like us to use a regular post mail to ship your bag, please leave us a note with your order and we will be more than happy to fulfill it. For special requests, please contact us at support@dominileather.com.

What payment methods can I use?
To purchase our leather bags you can use most of the debit/credit cards and PayPal. Once you type your billing and shipping information on the checkout page, below you will be given a choice to pick one out of the two payment methods.

If you choose PayPal, you will be redirected to their page to either sign into your PayPal account, or if you don’t have one, pay with a debit/credit card on their page.

If you choose to pay with a debit/credit card, you will be asked to type your debit/credit card information on the same checkout page. We use Stripe services to accept debit/credit card payments.

All methods are secure, and thus you don’t have to worry about anything.